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Returns and Warranty Policy

At Eonon, we prioritize your satisfaction. Our returns and warranty policy is designed to make your shopping experience worry-free.

Warranty Coverage Exclusively for products purchased on Eonon official website
Warranty Duration - 2 years warranty for Eonon Android car stereos.

- 1 year warranty for special offers and accessories.

- 60 days warranty for free gifts.

Return for Product Issue

Return Period Solutions
Within 3 months Full refund/ Free exchange
Within 6 months Free exchange
Within 2 years 1. Free replacement of accessories
2. Free replacement of "refurbished car stereos" if in stock
3. Special discounts on the purchase of new car stereos based on the usage time of the old one

Note: Refurbished car stereos here refer to our Special Offer products with model numbers beginning with "B". These products was returned by customers for reasons other than quality issues, and product packaging may have signs of being unpacked.

Return for Non-Product Issue

Package Status Refund Cost
Uninstalled Shipping fees
Installed Shipping fees + 20% depreciation expense

Please note:

  • Returns for non-product issues are not accepted after one month.

  • Special offer products (product model number begin with B) do not support returns and refunds for non-product issues.

Additions

  • Please check parcel before signing. Report transit damage or wrong packages within 5 days.

  • Please seek professional assistance before installation. We are not liable for defects resulting from improper installation or use. And installation, uninstallation, and tax costs are not covered by us.

  • Please contact us before returning so we can provide you with the necessary information for the return process. Otherwise, there is a risk of the parcel being lost or incurring unnecessary high costs.

  • Final interpretation rights are reserved.

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